Once you log into the admin, you will see a top menu option for reports. Go ahead
and click into that and look in the left menu for knowledgebase article, category
and search reports.
These can be a real eye opener when it comes to understanding what problems
customers have that your content is not addressing. By connecting searches to
tickets opened, you will immediately know which articles are missing.
It gets even better. Helpy includes built in feedback on articles, so
you will also be able to quickly learn which articles are well
appreciated, and which need some improvement.