How to get articles without even writing them

Did I get your attention with that headline? Helpy includes an amazing feature that lets you turn ticket posts into articles.

Now I don’t suggest you go and convert private or sensitive customer information into public articles, but the reality is that the same questions seem to come up again and again, and capturing your answers and turning them into articles is just like getting a knowledgebase for free.

You can do this from the ticket manager, by clicking on the section that describes who wrote the post- ie “Scott replied…”. Here you will see a dropdown menu with the option to “turn post into content.”

You have two options here- either add it to your regular knowledgebase, or store it in the special category for “common replies.” Common replies let you quickly reply to common questions with a pre-written response.


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