How to get amazing article ideas that will cut your support costs by 50% or more

Once you log into the admin, you will see a top menu option for reports. Go ahead and click into that and look in the left menu for knowledgebase article, category and search reports.

These can be a real eye opener when it comes to understanding what problems customers have that your content is not addressing. By connecting searches to tickets opened, you will immediately know which articles are missing.

It gets even better. Helpy includes built in feedback on articles, so you will also be able to quickly learn which articles are well appreciated, and which need some improvement.

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